Cancellation and refunds
Last updated 25 October 2026
Cancelling
- Cancel any time from Account → Plan and usage → Cancel subscription. No questions, no calls.
- You keep your paid plan until the end of the period you've paid for, then move to the Free plan. You won't be charged again.
- Your notebooks and results stay; only paid features and limits change.
Refunds
- Changed your mind? Ask within 7 days of any payment, monthly or yearly, and we refund it in full. The plan then ends and your account moves to the Free plan.
- After those 7 days, the period you've paid for isn't refunded; you can still cancel any time so it doesn't renew.
- Whenever it happens, we refund in full if you were charged twice, charged after cancelling, or charged but your plan didn't activate and we can't fix it.
- To ask for a refund, email billing@stratlab.studio from your account's email with the payment date. We reply within 2 working days. Approved refunds go back to the original payment method within 5–7 working days (your bank may take longer to show it).
Delivery
StratLab is an online service: nothing is shipped. A paid plan is active on your account as soon as the payment goes through, usually within a minute.